案件说明
产品：A. O. Smith ICOMM™Elite远程监控服务
产品亮点：
- Access current and historical water heater data
- Monitor “live” water heater status using a web browser
- 立即响应泄漏检测通知
- Proactively manage fault alerts sent via text message or email
- Monitor your fleet of water heaters, regardless of location
In the restaurant business, the adage, “time is money,” is more than just cliché; it’s gospel. During a water heater failure, every second equates to money lost. For Maria Johnson, national director of facilities management for Pei Wei® Asian Diner, water heater failure just isn’t an option.
“热水器是其中一个产品之一，当它倒下时，你必须闭上门，”约翰逊说。“在过去，我们不会知道热水器故障，直到有人无法洗手或菜肴。然后我们必须联系承包商。它可能需要数小时或几天的修复。那时，我们正在失去销售。“
在Johnson与Pei Wei的任期期间，该公司开始从使用锅炉和储罐水供热系统转换到A. O. SmithCyclone®XI燃气热水器。除了节省能源成本和空间的福利之外，PEI Wei位置还利用了ICOMM™Elite远程监控服务A. O. Smith提供的额外福利。
iCOMM monitoring service is the latest technology in commercial water heating that allows the user to interact with, proactively manage, and monitor their A. O. Smith products. Via the internet, users can monitor their water heater’s performance and make changes to its settings. In addition to remote access, the system alerts the user via text or email should a problem arise.
With 175 Pei Wei locations across the U.S., Johnson has a fleet of water heaters to look after, among other concerns. In the past, she had to rely heavily on store managers to keep her aware of any product failure or malfunction at each location. After a successful trial of the iCOMM service in Garland, Texas, and Rochester, Mich., Pei Wei locations, the service has been installed in approximately 25 stores.
自从安装CCOMM服务以来，约翰逊在甚至解决了最小问题的效率方面已经显着提高并纠正了。
“The iCOMM has been great when it comes to letting us know if there are any problems with the water heater, even before the store manager knows,” said Johnson. “A. O. Smith contacts the store and troubleshoots over the phone, whether it be as simple as resetting the water heater, or something more, we no longer discover issues by accident.”
Johnson recalled a specific time when a store’s water temperature had been set too high, which could lead to wasted energy and money.
“I get an email from A. O. Smith identifying any changes in a water heater, usually within the hour, detailing the issue. One time, an alert came through saying that the water was too hot. A. O. Smith contacted the store and instructed the branch manager on how to reduce the temperature. That, to me, is great. It’s something that we might not have discovered for a long time.
这是这样的案例，这些情况已经为约翰逊在CONM服务中的信任。
“I definitely have a greater peace of mind and more comfort with our use of iCOMM. It’s faster than humanly possible. It allows the store manager to focus on running the store. That is vital to our staying open.”
Part of P. F. Changs China Bistro, Inc., Pei Wei Asian Diner is a chain of quick-casual restaurants that serve freshly prepared, wok-seared, contemporary pan-Asian cuisine in a relaxed, warm environment with friendly attentive counter service as well as the flexibility, speed and convenience of take-away service. Pei Wei offers the same spirit of hospitality and commitment to providing fresh, high-quality Asian food at a great value that has made our Bistro restaurants successful.
Facility Manager Finds Peace of Mind with A. O. Smith iCOMM™ Elite Remote Monitoring Service (PDF)
